Welcome to the official rules and terms page for The Pokies 114. We tested our platform and reviewed operational procedures to produce a clear, practical and authoritative explanation of how our service works. This page explains eligibility, account opening, deposits and withdrawals, bonus conditions, what happens in the event of errors or suspected abuse, and how to resolve disputes. Please read this page carefully before registering an account or placing bets.
The Pokies 114 is operated by a company registered under registration number 3-102-841524, established in 2021 and based in Costa Rica at an address described as 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies 114 offers a competitive online gaming and sports betting experience. Our activities are conducted in line with applicable regulatory frameworks and industry best practices. We continually test our systems and refine our policies to provide a secure, fair and responsible service.
By registering an account or otherwise using The Pokies 114 platform, you accept these rules and terms in full. These terms are legally binding between you (the player) and us (the operator). If you do not agree to any part of these rules, do not register or continue to use our services. We reserve the right to update these terms at any time; material changes will be published and, where appropriate, communicated to active players.
To use The Pokies 114 you must meet the following conditions:
We reserve the right to refuse service to anyone or to restrict access by country, region or IP address where required by law or regulation.
When opening an account you will be asked to provide personal information such as your full name, date of birth, email address and phone number. During our verification checks we may request additional documentation such as a government-issued ID, proof of address and proof of payment method.
We tested our verification flow and our results show that most standard documents are verified within 24 to 72 hours. In complex cases or where additional checks are required, verification may take longer. We may suspend deposits or withdrawals until verification is complete.
You are responsible for maintaining the confidentiality of your account credentials. Do not disclose your password or share access to your account. If you suspect unauthorized access please contact our support immediately and change your password. We will not be responsible for losses resulting from compromised credentials where reasonable security practices were not followed by the account holder.
Deposits made to your account become available after we receive confirmation from the payment provider. Common deposit methods include PayID, credit/debit cards and approved e-wallets.
| Payment Method | Typical Credit Time | Notes |
|---|---|---|
| PayID | Within minutes to 24 hours | May be credited instantly depending on your bank |
| Credit / Debit Card | Immediate to 24 hours | Subject to bank and card network processing rules |
| E-wallets | Immediate | Depends on third-party provider |
Deposit limits may apply and will be displayed in the payments section. We may ask for proof of source of funds under anti-money laundering (AML) rules. You must only deposit funds from payment methods in your own name, unless we have expressly approved otherwise following confirmation and documentation.
Withdrawals are processed in accordance with our AML and verification policies. We endeavour to process withdrawal requests as quickly as possible. The time from our approval to the money reaching your financial institution depends on the chosen method and the receiving bank or provider.
| Payment Method | Typical Withdrawal Time | Wagering / Playthrough |
|---|---|---|
| PayID | 24 hours to 3 business days | 1x playthrough for deposited amounts |
| Credit / Debit Card | 2 to 7 business days | 3x playthrough for deposited amounts |
| E-wallets | Within 24 hours (typically) | Varies by promotion |
We do not charge withdrawal fees from our side, but third-party providers or banks may levy fees. If a withdrawal is rejected and funds are returned to us, we will work with you to find an alternative method to return funds. We reserve the right to hold funds while identity checks or investigations are completed.
We run bonuses and promotions to enhance the player experience. All bonus offers have specific terms and wagering requirements which must be met before any bonus funds or winnings generated from bonus funds are eligible for withdrawal. We tested common bonus flows and our results show that clarity in playthrough terms reduces disputes.
If you attempt to use strategies designed solely to satisfy wagering requirements without genuine play (for example, by edge-case staking patterns or using multiple accounts), we will investigate and may cancel associated winnings.
We allow one account per person unless prior written approval has been provided by our support team. Attempts to open duplicate accounts or to use another person’s payment method without explicit permission are strictly prohibited.
Collusion, use of bots, automated gameplay, or other tools to manipulate games is prohibited. Where we identify coordinated activity or automated scripts aimed at exploiting games or promotions, we will void affected bets, suspend accounts and, where appropriate, pursue legal action.
Our games are provided by licensed software partners and use tested random number generation (RNG) systems. Despite rigorous testing, technical issues can occur. If a game malfunction happens, you must not attempt to exploit the issue. Our team will investigate and take corrective action where appropriate.
If funds or gameplay were affected by a malfunction, we will work with the supplier to determine the correct outcome. Any adjustments or refunds are at our discretion following a full investigation. Our system logs and supplier records are the authoritative source of game history.
We are committed to promoting responsible gambling. During our internal reviews we found that proactive player protection tools reduce harm and improve long-term engagement. Tools and safeguards available to players include:
If you believe you may have a gambling problem, please use our self-help tools or contact customer support for assistance. We can place temporary or permanent limits on your account, and provide referral information to professional support services in your jurisdiction.
We collect and process personal data to provide our services, carry out verification, comply with AML requirements, and improve the player experience. We store personal information securely and only retain data as required by law or our internal retention policy. You have rights concerning your personal data; please contact support to exercise data access, correction or deletion rights, subject to retention obligations.
The Pokies 114 is not a financial institution and your account does not earn interest. Any winnings you receive are your responsibility for tax reporting in your jurisdiction. We recommend you consult a tax professional. Currency conversion services are not offered in-house; third-party provider rates may apply when processing payments.
We may suspend or close accounts and withhold funds where we reasonably suspect a breach of these terms, fraud, collusion, or where required by law. Typical causes for suspension include:
In cases of breach where funds are withheld, we will communicate the reason and, when possible, provide evidence supporting our decision. We will return funds where an investigation determines no breach occurred. We may also retain funds pending the outcome of legal processes when criminal activity is suspected.
If you wish to dispute a decision, transaction or game outcome, please contact our support team with the relevant account details and any supporting evidence. We aim to respond to complaints promptly and to resolve disputes fairly. If a dispute remains unresolved, we will outline the escalation and review procedure, including external arbitration or regulatory liaison where appropriate.
By registering, you consent to receiving account-related notices by email, SMS or in-platform messages. We will also communicate material changes to these terms through the platform and, where appropriate, by email. It is your responsibility to keep your contact details up to date.
We comply with applicable AML regulations. Large deposits or withdrawals, unusual transaction patterns, and requests for large payments may trigger enhanced due diligence. We tested our AML workflow and found that providing clear guidance to players significantly reduces processing delays.
If requested, you must supply documents to verify identity, proof of address and proof of payment. Failure to provide requested documentation may result in account suspension and delayed or cancelled withdrawals.
To ensure fair play and to comply with regulatory guidance, we set limits on maximum bets, stake sizes and maximum wins on certain games. Limits are published in the game information and payment sections. We may adjust limits for individual players or products as part of risk management and responsible gaming practice.
We maintain detailed records of bets, transactions and game history. These records are used for dispute resolution, audits and regulatory reporting. Our logs are designed to be tamper-evident and can be audited by authorised parties when required by law or regulation.
These terms are governed by the laws applicable to the operator’s place of incorporation and the regulatory framework that applies to our operations. Specific disputes may be subject to the jurisdiction identified in your account agreement and relevant consumer protection laws in your country of residence.
We tested registration, deposit, withdrawal and bonus flows to ensure clarity and fairness. Our testing showed:
We use these lessons to improve the product and the information we provide to players.
If you have any questions about these rules, need help with account verification, or want to report suspicious activity, contact our customer support team via the in-platform support channels. When contacting support, include your account ID and a detailed description of the issue to help us respond faster.
We built these rules to protect players and the integrity of The Pokies 114. You are expected to play responsibly, provide true and accurate information, and follow these terms at all times. Violations will be addressed swiftly and may include account suspension, forfeiture of winnings and legal action where appropriate. Our support and compliance teams are available to help you comply with rules and to answer any follow-up questions.
Thank you for choosing The Pokies 114. We are committed to providing a secure, fair and enjoyable gaming experience. Please keep this rules page for reference and check back regularly for updates.
Effective date: This version of the rules is effective immediately. We reserve the right to update and amend these rules; material changes will be published on this page.
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